Asia Import Sea Freight Customer Services Expert Job at Wholeoranges Consulting Ltd, Auckland
- Location:
- Auckland
- Work type:
- Full Time
- Classification:
- Manufacturing, Transport & Logistics
- Freight/Cargo Forwarding
Looking for a fresh start in 2012?International Global Services ProviderManukau – Circa$60,000Trendy Offices, Parking, Great Social Club, Annual Xmas Functions
- My client is looking for a star – you will be a Customer Service Clients advocate with a proven background managing key accounts within Asia in a large global freight forwarding firm you have dealt with all the shipping lines in the region?
- You have been accoladed for your strength in developing strong relationships with customers, shipping lines, agents and all service providers?
- You have excellent document management and data entry skills and are a whiz on processing purchase orders and love routine?
- You are a team player, who likes to be kept busy – you are used to a large volume of work and calls?
Why would I choose this role/company?
Wow dont miss this one – Looking for a role where you can come and be part of a busy, fun social team?
Then this is the role for you our client is a leading international freight forwarders and global service provider with offices across the globe.They are now looking to add to their highly established, very social customer services team where you will be working alongside and will be lead and supported by an approachable team leader. A sense of humour is essential in this relaxed but fast paced dynamic culture. Come and join the best.
Just look at the operational and administrative variety this Customer focused role has to offer
- Customer Centric – an integral part of the role is managing the customer relationships and their accounts from placing new customer service purchase orders, managing shipping lines regarding bookings, vessel connections and liaising with shipping lines to develop positive working relationship ensuring compliance are meet. Ensure all phone calls are cleared and actioned daily.Providing quality customer feedback in a professional consultative manner.Retention of key customers is key in this role.
- Bookings – Managing the purchase orders and timeframes accurately keeping all relevant booking information up to date. Updating client status. Email, fax, correspondence.
- FCL schedules are kept up to date.
- Track and Trace provide a full track and trace service to customers.
- Invoicing – and filing, documentation within correct timeframes.
- Managing all communications emails, phone, faxes processed in a timely manner.
- Problem Solving and Issue resolution resolving customer account/credit queries, solving problems, implementing solutions. Focus on continuous improvement at all times.
- Use import knowledge to process orders efficiently and effectively.
What talents do the company need for this role?
A Solid knowledge of the Asian region and the sea freight supplies/ shipping lines is essential.
Come and be the voice of the customer – you are a natural relationship builder and are passionate about providing an outstanding customer experience.You have built a solid work history within Freight Forwarding in Customer Services and or account management. You are logical, methodical and well organised- you like to follow processes and are detail conscious. You have a high level of integrity and have high professional standards- you excel in a social but busy environment. You are action and results orientated.You will be Professional, courteous and have an outstanding consultative manner. MS Word and Excel and fast accurate data entry stills are essential.You have a terrific sense of humour and are a real team player.You are customer centric.
Dont miss this fun customer service opportunity.Call Therese at Wholeoranges Consulting Ltd on 09 3090266 or email your CV and Cover Letter to therese@wholeoranges.co.nz
Wholeoranges Consulting Ltd The Professional Recruitment Specialists Refreshingly Different
Please note – Applications from countries other than New Zealand will only be responded to and considered, if evidence that a NZ Work Permit/Visa has already been obtained and a copy is sent with the application.