Storage Administrator Job at IBM New Zealand Ltd, Wellington
- Location:
- Wellington
- Work type:
- Full Time
- Classification:
- Information & Communication Technology
- Computer Operators
To provide storage management services, support and product expertise for the implementation and ongoing support of backups and storage solutions across various customer accounts.The services provided include but are not limited to the follow: Install and manage storage solutions. Provide the highest level of technical support, guidance and direction for products supported. Analyse and resolve escalated problems. Audit application backup policies and environments to ensure integrity of the backup and recovery activities. Participate in the recovery of application environments where required. Development and maintenance of backup and storage standards, procedures, policies Upgrade and maintain backup solutions. Ensure integrity of supported environment. Provide team leader with input re projects/directions when required Manage and resolve problems identified by system administrators or monitoring software Work with change and problem management tools Provide technical assistance to the other members of the team. Hardware /software fault detection and correction – vendor liasing Liase with customer accounts as required 24* 7 support. Analyse and resolve escalated problems within target. Provide technical guidance in respect of product usage, techniques across functional areas. Actively participate in the planning and implementation of storage and backup solutions. Investigate, identify and document proposals that will improve application recoverability. Investigate, identify, document and implement technical standards as required. Change and problem management targets are exceeded Ensure that customer satisfactory levels are exceededTechnical SkillsSkill 1 Commercial UNIX environment – 3Skill 2 SAN or NAS 5Skill 3 TSM or Netbackup – 4Skill 4 Windows 2003 – 3Skill 5 Storage tape technologies (ideally should possess knowledge in one or more of the vendor technologies: IBM, EMC, HP, Hitachi) – 3Required* Bachelor’s Degree* English: FluentAdditional informationNon-Technical SkillsSkill 1 Analytical Skills – 5Skill 2 Self-management – 5Skill 3 Willing to work flexible hours 5Skill 4 Teaming – 5Skill Level Description:1 – No experience, limited knowledge;2 – Very limited experience, has general knowledge only;3 – Has performed independently in routine situations, can perform with assistance, has applied knowledge;4 – Repeated experience without assistance, has in-depth knowledge, can direct other in performing;5 – Extensive and comprehensive experience, comprehensive knowledge, can give expert advice and lead others to perform.IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.