Service Desk Team Lead Job at TelstraClear, Wellington, Wellington Central
- Location:
- Wellington
- Wellington Central
- Work type:
- Full Time
- Classification:
- Information & Communication Technology
- Team Leaders
- Is your background firmly placed within a Service Desk environment?
- Do you have experience leading and inspiring teams?
- Have you been immersed in a technical environment?
If you can answer yes to the above…we want to here from you!TelstraClear‘s success is driven by our ability to act faster, smarter and more efficiently; therefore we need to employ active, forward thinking and above all, smart people. That is where you come in!We’re looking for two Team Leaders who thrive in a highly visible and respected environment, and who can effectively lead and support teams of approx 12 staff, in a technical service desk.The Service Desk Teams are responsible for first level resolution of client calls and as the Team Lead you will be comfortable in working within an IT environment and be able to effectively interface with technical teams. The variety of clients makes this an interesting and challenging role. You will be in a prime position to influence the delivery of outstanding service and to challenge and motivate your team of Service Desk Analysts or Incident Management Analysts.To be successful in either of these positions you will need to have:
- A proven track record within a service desk environment
- Good knowledge across Desktop Support, IP Telephony and Microsoft
- The ability to demonstrate strong leadership skills and management ability.
We are looking for someone who is passionate about leading their team to meet or exceed their targets and delivering to our customers.A demonstrable ITIL process experience is required for one of these roles but certification is not essential as TelstraClear will support a certification achievement.This is an exceptional opportunity to join a great team and to be part of an organisation with an exciting future.Life is full of choices…what’s your? Apply Below…Now’s Good!