Team Manager Job at Travel Insurance Claims Job at Allianz Global Assistance, Auckland, Auckland Central
- Location:
- Auckland
- Auckland Central
- Salary:
- salary + annual KPI bonus
- Work type:
- Full Time
- Classification:
- Insurance & Superannuation
- Management
Allianz Global Assistance Australia is a leading provider of innovative assistance and insurance solutions. We deliver cost effective world-class solutions and work with our clients in the spirit of partnership to assist them in becoming globally competitive.
We are a leading provider of travel insurance and emergency medical assistance in New Zealand and Australia. Travellers can purchase our travel insurance through one of our many partners in Australia and New Zealand including House of Travel, Virgin Australia, Aussietravelcover, Medibank Private, 1Cover, Webjet, Worldcare and more.
All our Travel Insurance policies are underwritten by Allianz Australia. We provide an end to end service to our clients for their policy holders which includes customer service, claims enquiries and processing. We are people who care about people and we offer an unparalleled standard of emergency medical assistance to policyholders who become ill or are injured overseas.
The Case Management team in New Zealand is responsible for the customers (policy holders) of our New Zealand clients. You will be responsible for the leadership and development of approximately ten Case Managers at both an operational and strategic level reporting directly to your Manager who is based in Brisbane. It is therefore essential you have the capabilities and experience to work independently, manage a team, make decisions and ensure all matters are handled in accordance with industry legislation.
It is imperative that our staff exceed customer experience expectations at every stage of the process and meet and exceed contractual obligations we guarantee our clients and their customers.
You will be a strong communicator with the ability to nurture internal and external relationships to meet desired outcomes whilst managing expectations.
You are an innovative individual with the ability to review and improve systems and processes to improve efficiencies. Strong technical skills including MS Office are essential.
Whilst you will have the skills and experience relevant to the role, training will be provided by our Brisbane based team and the successful incumbent will need to be willing to travel to Brisbane when necessary.
If you love a challenge, this is an exciting time to join a fast moving team and to really make your mark & build a career with Allianz GlobalAssistance as we enter a new phase within our history. This is your opportunity to be a part of our ongoing success as we continue to help people around the world.
To register your interest, please click ‘apply now’ or for a confidential discussion please email Vanessa Hall in our Brisbane Officeat vhall@allianz-assistance.com.au or call +617 33057154.
www.allianz-assistance.com.au