Customer Insight Researcher Job at Housing New Zealand Corporation, Wellington, Wellington Central
- Location:
- Wellington
- Wellington Central
- Work type:
- Full Time
- Classification:
- Consulting & Strategy
- Analysts
Housing New Zealand Corporation is the Government agency that helps those New Zealanders in greatest need, access housing for the duration of their need. We are also one of the country’s largest asset managers, responsible for managing over 69,000 properties valued at $15.1 billion, and providing housing for over 200,000 people.Reporting to the Principal Customer Insight, and as part of the Customer Intelligence, Research and Forecasting team, the Customer Insight Researcher is responsible for development, delivery and feedback activities in accordance with the customer research programme.Key Accountabilities include:
- Supporting the planning and scoping of the customer research programme and other relevant pieces of work.
- Managing tendering processes and working with suppliers.
- Working collaboratively with Tenancy Management and Asset Portfolio teams to establish and maintain customer feedback channels, processes and information specifications.
- Setting up feedback analysis methods and tools based on best practices.
- Undertaking maintenance of customer segmentation framework and undertaking deployment acrossHousing New ZealandCorporation.
- Producing customer feedback reports in conjunction with relevant stakeholders.
Suitably qualified candidates will hold a Tertiary qualification in market research, or a related discipline. Work experience in market a research role is desirable.This is a fantastic opportunity to join an organisation committed to helping New Zealanders in their time of housing need and utilise strong analytical and conceptual thinking abilities to enrichHousing New ZealandCorporation’s customer knowledge and information through respected research and evaluation methods.To apply please follow the online process.If you require assistance with your application, please phone Tony Collins on (04) 439 3760.To apply for this job, please click here or go to our job site and enter the job code 20756SK.Applications close on Sunday, 4 September 2011. Housing New Zealand Corporation is a team of professional people who are passionate about social housing join us!