Helpdesk Support Engineer Job at Logical Solutions, Waikato, Hamilton
- Location:
- Waikato
- Hamilton
- Work type:
- Full Time
- Classification:
- Information & Communication Technology
- Help Desk & IT Support
Your main focus will be level 1 support with the possibility to grow into a broader engineering role as time goes on.Customer service skills and great phone manner are a must, IT skills can be taught but your incredible attitude and customer focused mindset cannotThis is the perfect opportunity for someone with very little or no IT experience to gain a fantastic career in a challenging and rewarding industry.Your day to day duties would include:- Level 1 phone support on various computing and technology related issues.- Backup support to our Level 2 & 3 engineers as required.- Day to day management and configuration our 3rd party Remote Monitoring software for all of our SLA clients.- General hardware/software related tasks as required.- Various other IT related duties. The role should grow as you do.Full training will be given so the ability to retain information and learn quickly will be attributes which will see you succeed. Being comfortable with and having experience in MS Word, MS Excel, MS Outlook and various MS Windows operating systems is a must. Knowledge of Linux operating systems would give you an advantage over other applicants but is not necessary. Also a basic understanding of VoIP, IP Networking, Virtualisation, Scripting and PC troubleshooting would be beneficial.This is an opportunity to gain a career in the IT industry. We are looking for an individual who is willing to put in the hard work and extra effort needed to own this role and make it theirs.