Technical Support Representative Job at Marine Electronics Job at Navico Auckland Ltd, Auckland, Rodney & North Shore
- Location:
- Auckland
- Rodney & North Shore
- Classification:
- Call Centre & Customer Service
- Customer Service – Call Centre
- Market leader in Marine Electronics for the recreational boating segment
- Based in Albany, North Shore, Auckland
- Iconic NZ Company!
Are you looking for a rewarding challenge? Do you have previous experience in a Customer Service Phone Support Role?
This is an excellent opportunity to join a well established company that values it’s employees and rewards those who have made significant contributions to the overall growth and development of the business.
Your specific duties will include:
- Providing high quality phone and email support for our range of ‘Lowrance’ brand marine consumer electronics
- Diagnose installation and operator issues over the phone or by email
- Document customer interactions thoroughly using our custom CRM system
- Identify and report recurring problems to the R&D team
- Run through instructions step by step and diagnose / confirm faults with equipment
- Develop and maintain workflow processes
- Be available to attend training and / or boat show type industry events
In order to be successful in this position, you must possess the following;
- Experience with Lowrance Marine Electronics
- Excellent communication and trouble shooting skills
- Customer Focussed Persona
- Ability to work unsupervised
- Basic to Medium level computer skills
- Time Management skills
- A keen desire and ability to continuously provide the highest level of customer service.
If this sounds like the role for you, please click the ‘Apply Now’ button or contact Julia van Wayenburg 09 925 4576