Service Desk Analyst Job at Part Time Job at Fujitsu Onsite, Auckland, Auckland Central
- Location:
- Auckland
- Auckland Central
- Classification:
- Information & Communication Technology
- Help Desk & IT Support
WHAT’S ON OFFER?
We have a part time position for a talented Service Desk Analyst to work 20 hours per week, including two days at the weekend. Providing 1st and 2nd level support to our clients, you will ensure prompt resolution of incidents and service requests, either by resolving them yourself, or through appropriate escalation to a higher level. In either case, you will manage calls from initiation to resolution, ensuring the customer is kept informed all the way, and ensuring expectations are set and met.
WHAT DO WE WANT FROM YOU?
To be successful in this role you will possess:
Previous experience in a phone-based IT support role.
Excellent communication and team skills
Knowledge of and practical experience with some of the following: LAN or WAN Networking, MS Office, MS Windows, Active Directory.
Advanced customer service skills
Excellent problem solving skills
The ability to resolve conflicts
Self motivationStrengths and ability in punctuality, time management, presentation and administration
An IT qualification
Please note the following important points before applying:
You will need to be able to work an 8 hour shift each Saturday and each Sunday, as well as one 4 hour shift on one weekday.
The first three weeks of your employment will be during normal business hours (20 hours per week) for training purposes.
WHAT’S IN IT FOR YOU?
This is an opportunity for you to use your IT and customer service skills in a part time capacity, and would be ideal for someone currently completing their tertiary qualifications or similar. You will be working for an outstanding global leader with a long history of IT solutions delivery and support. We pride ourselves in the quality of our people, and have an outstanding reputation in the market.
If you like what you’ve read, then we’d like to hear from you today. Apply on-line today.