Earthquake Knowledge Management CoJob atordinator Job at Vero Insurance NZ Ltd, Auckland, Auckland Central
Vero is New Zealand’s only World-Class general insurer, providing insurance products and services to help protect businesses and individuals against financial hardship arising from loss, liability or damage. Through our parent company, the Suncorp Group, we are part of one of the largest financial and insurance operations throughout Australia and New Zealand.
Vero’s Earthquake Claims team is currently seeking a talented individual to join the team as the Earthquake Knowledge Management Co-ordinator on a 12 months fixed term basis.
You will be reporting to the Claims Business Improvement Manager, but will have dual responsibility for Claims and Claims Supply Services Knowledge Management. You will be enhancing the delivery of service to customers and support staff involved in the earthquake claims process. You will play a key role in the Earthquake Knowledge Management Project and some of the tasks you will be involved in will be :
- Gathering earthquake related information as advised
- Liaising with SME’s to formalise procedural documentation
- Participating in earthquake topical groups as required by the Earthquake Claims Management Team
- Developing/facilitating change to systems and tools to support processes and overall effective functionality of claims service delivery
- Documenting & mapping of processes/procedures to meet best practice requirements
- Developing and facilitating the deployment of weekly communications relating to Earthquake news.
The ideal applicant will have extensive experience within the insurance industry with project management experience.The ability to develop strong relationships and excellent written and verbal communication skills are essential. Most importantly, we are looking for someone who is flexible in their approach and someone who brings excellent planning and organisational skills.
The role is largely self driven however you will need to work well within the wider Claims team. Computer literacy is essential – Lotus Notes Guidebook Administration Knowledge will definitely be an advantage! You will have a strong customer service ethic and will bring your sense of humour with you!
If this sounds like you, please follow the link below and apply today!
Vero has been named Insurer of the Year for six out of the past eight years by members of the Insurance Broker Association of New Zealand (IBANZ), and we are proud to have been rated as one of the JRA Best Workplaces for seven consecutive years. With over 900 staff in 17 offices nationwide, our employees enjoy a staff benefits scheme, ongoing training, opportunities for leadership development and many other reward and recognition incentives.
Applications close 8 August 2011.
For further information about working at Vero and to register your interest for future opportunities visit www.vero.co.nz/careers