Front Office Manager Job at Heritage Hotel Management Limited, Auckland, Auckland Central

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There’s a certain magic at Heritage Auckland, and it seems to rub off on everyone who walks through the door. Some say it’s the historical charm and unmistakable ambiance of the hotel itself – others believe it’s those who work there that make it such a special place. Whatever you put it down to; it makes Heritage Auckland a unique experience… for guests and staff alike.Heritage Auckland, now firmly established in the luxury accommodation market, is New Zealand’s largest hotel complex with 467 rooms, 11 conference rooms, 1 restaurant, 1 bar, 2 gyms, 2 pools, 2 spas, sauna and tennis court. We offer excellent training, great remuneration packages, superb benefits and the opportunity to progress within our dynamic organization. We pride ourselves on our values and aim for a level of service that will exceed the expectations of our guests.Join and lead the Front Office management team at the Heritage Auckland Hotel.Heritage Auckland is seeking an experienced Front Office manager to ensure the ongoing success of the Front Office team and the Hotel. This management role is responsible for the smooth running of the Front Office and Guest Services teams, so requires a motivated, detail focused, level-headed individual with a true passion for ensuring the highest level of guest satisfaction.To be successful in this role, you will be an experienced Manager with proven skills in all facets of hotel Front Office operations. Being operational and hands-on is essential along with extensive knowledge of Fidelio/Opera. This is a varied role that encompasses the responsibility of day to day operations, customers service levels, staff management and departmental training along with assisting in the financial reporting and accountability for the department. Exceptional presentation and communication skills, together with a minimum of 2 years supervisory or management experience in a similar position, are essential to be successful in this role.In return we offer: * A great team and a fun working environment* A competitive salary and benefits package