Manager, Operations Job at ACC, Wellington
- Location:
- Wellington
- Work type:
- Full Time
- Classification:
- Call Centre & Customer Service
- Management & Support
Customer Services
Reporting to the Head of Customer Services, the Manager, Operations will lead the Contact Centre (50 seats), two supporting processing teams and a letter writing team. Your focus is to successfully lead through others with experience in Multi Media Contact and change leadership.
Working with the Customer Services Leadership Team, youll apply your strong leadership with high standards of people management, relationship building, sound judgment, diplomacy and tact which support the achievements of objectives and targets. You will have proven background in leading a large contact centre with a focus on operational excellence, driving quality outcomes with a passion in delivering excellent service to ACC customers.
Your ability to build strong teams through effective coaching and capability development along with professional judgement and decision-making ability will be second to none. Strategic thinking and implementing improvement to drive success will be included in your toolkit of skills.
So, if you want to find out more about this opportunity in Customer Services why not give us a call?
To view this position description and to apply for this job, please click here or go to our job site and enter the job code 53111SK.
If you have further queries, please contact Belinda on 04 816 7361.
Applications close 1 February 2012.