Financial Services Phone Customer Service Specialist Job at FULL TIME Job at Salmat, Auckland, Manukau & East Auckland
- Location:
- Auckland
- Manukau & East Auckland
- Salary:
- with OTE and night shift rate uplift!
- Work type:
- Full Time
- Classification:
- Call Centre & Customer Service
- Customer Service – Call Centre
Customer Service Specialists, Financial Services – Full time
Around the world, Salmat employees engage in more than 100 million conversations each year. Through our contact centres, Salmat, with its world class technology and highly trained staff, receive and make calls on behalf of our clients including household names such as Woolworths, Fly Buys, Ticketek & Panasonic just to name a few!
Salmat, on behalf of a major Australian and New Zealand client, is looking for high quality customer service professionals who are focused and ready to take on the role of Customer Service Specialists to support aFinancial Services Credit Cards Programme.
The Customer Service team will provide an unparalleled level of service to cardholders and potential cardholders, provide information, maintain customer accounts, help customers to manage their financial affairs and build on the client’s relationship with each customer.
The business operates in a highly competitive market and as such, the pace of work is swift and there is a strong ethic of accuracy and timeliness. The personality of the service centre is warm, friendly, professional and supportive. The service ethic is highly customer driven requiring the service team to provide solutions to issues that arise which in some cases may require a high degree of commitment to ensure the best possible outcome for the customer, while operating within business guidelines and at all times meeting or exceeding service standards.
Service team members are empowered to make instantaneous decisions using authority delegated from their Team Leader.
Service team members are also recognised and rewarded for their contributions towards continuous improvement of the service being delivered to customers.
Key features of the environment include
- Excellent opportunity in a forward looking Financial Services Customer Service Centre
- A great location in Great South Road, Ellerslie, surrounded by fast transport links
- New Customer Service Centre start-up with many opportunities to explore for your development
- A professional and supportive environment with business casual dress
These positions offer:
Fulltime work A competitive salary with an On Target Earnings (OTE) potential Paid product and systems training Paid access to accredited training including Certificate III in Customer Service Supportive leadership and real career opportunities
To maximise your success in this role you will need to:
Be a committed call centre customer service professional Financial service experiences is a bonus but not essential
Be self-motivated to meet (and exceed!) your potential Continually identify opportunities for the Service team and the client to better serve its customersHave strong communication skills Be natural in your approach Be PC literate Above all, be determined to be the BEST
The centre operates 10 am -1am, 5 days a week and 11am -7pm at weekends. On a rotating roster ideally you would be available to work at any time within these hours. An initial training period for these roles will run for three weeks, Mon Fri, 9am 5pm commencing late January 2012 and full timecontracts after this will require either flexibility across operational hours.
We’re seeking people with a great personality, strong work ethic and enthusiasm to learn and contribute to our great Salmat culture.
Do you tick all the boxes? What are you waiting for?
If you are interested in the role, please apply now!. Please complete the enclosed application form with your availability.