Team Leader Job at TI Contact Centre Job at Tower Limited, Auckland, Auckland Central
- Location:
- Auckland
- Auckland Central
- Work type:
- Full Time
- Classification:
- Call Centre & Customer Service
- Management & Support
Team Leader – TOWER InsuranceThis is your opportunity to join an iconic kiwi company in business for over 140 years looking after New Zealanders and the things we value.
- Ready to lead a star team to a bright future?
- Enjoy guiding and mentoring for success?
- Looking for a career challenge?
Have we got an opportunity for you…We are looking for a person with experience in leading a successful and professional team within a contact centre environment, with strong customer service commitment and focus and good communication and interpersonal skills. You will have experience in process improvement, relationship management, service provision and the ability to support delivery against service level agreements. You will also be strong in performance management and monitoring to achieve team and organisational objectives.The person appointed to this position will be the first point of reference for any issues that arise in the Customer Service Contact Centre. They will be expected to exercise delegated responsibility for decision making regarding service matters. They may typically be the one who first fields customer complaints. They will have supervisory control over Customer Service Contact Centre staff and, in close association with their Customer Service Contact Centre Manager, will be responsible for building and maintaining a strong and efficient team environment that consistently delivers excellent customer serviceYou will know what is required to ensure the continuing high performance of your team in a high volume environment. You know how to guide and mentor for success, and you understand the importance of building and maintaining great working relationships.To be successful in this role you to will need to have previous experience managing the day to day functions of a great team, ideally with Insurance experience within a Contact Centre Environment. You’ll need excellent written and spoken English. You must have sound judgment, attention to detail, a customer focused customer service ethos, and an outstanding attitude.If you think you have what it takes, please apply by 15 January 2012.To apply for this job, please click here or go to our job site and enter the job code 11939SK.