Client Support Team Leader Job at MYOB, Canterbury, Christchurch
- Location:
- Canterbury
- Christchurch
- Work type:
- Full Time
- Classification:
- Call Centre & Customer Service
- Supervisors/Team Leaders
- Develop your leadership experience
- Drive client support and sales targets
- Make your mark within a highly recognised NZ brand
The person: We have a wonderful opportunity available for a strong team leader with a proven ability for motivating others to provide high quality customer service and achieve sales targets.
The job: The Client Support Team Leader is responsible for achieving client satisfaction and productivity targets by effectively managing a team of support representatives. You will maximise sales by creating, and effectively managing leads and opportunities. In addition, you will also be responsible for ensuring the achievement of team, and individual targets around productivity, sales, conversion and quality.
The environment: You will be an integral part of a dynamic team. This role represents an excellent opportunity to gain invaluable leadership experience within a market leading brand, which has a great working environment.
The experience required: To be considered for this role you will be able to demonstrate an ability to:
- Effectively manage an inbound support/sales team to meet defined targets
- Achieve “stretch” client satisfaction and sales targets
- Act as a coach to promote the development and advancement of team members
- Develop a sales culture and communicate across a range of stakeholders
The skills required: To succeed in this role you will possess the following skills:
- Customer service – manage difficult or emotional customer situations
- Problem solving – use reason even when dealing with emotional topics
- Team work – able to build morale and group commitment to goals and objectives
- People management – include team members in planning, decision making, facilitating and process improvement
Applications close 5pm, Friday 6th January 2012. Preferred start date – 30th January 2012.
At MYOB we will provide you with opportunities to develop your skills and capabilities so if you are looking to have a major impact on an organisation rather than just a job, this is your next ideal step. At MYOB we work together to innovate, simplify and act decisively to deliver the best results for our clients and our business. MYOB aims to make business life easier, so you can love your work.
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Email: Please click the ‘Apply Now’ button below.